Given Design Problem
While remote working is great, it’s still important to have face-to-face time to help build strong relationships. Organizations are bridging this gap by hosting onsite get-togethers in locations around the world. However...
While remote working is great, it’s still important to have face-to-face time to help build strong relationships. Organizations are bridging this gap by hosting onsite get-togethers in locations around the world. However...
The process of organizing online-to-offline work trips is challenging and time consuming.
Solution
An work-trip planning tool that increases efficiency for both organizers and participants.
Understanding Users
User Interviews + Findings
User Personas
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User Journey Map of Micheal (An Event Planner)
From interviews, personas, and user journey map, we concluded that large-scale event planners and participants have very different goals and priorities as planners experience a much more complex user journey.
Research on Competitors
How might we create a trip-planning experience that is less time-consuming for both organizers and international participants of a remote working company?
Ideation + Design
With our users who mostly rely on desktop or laptop for work in mind, we decided to design a desktop app to maximize usability and efficiency. Now, what features are the most necessary to solve user pain point of lack in efficiency in work trip planning?
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Decision:
Participants want clean interface with clear instructions while planners need to manage tasks in full details, we decided to include two terminals focusing on both users priorities.
Participants want clean interface with clear instructions while planners need to manage tasks in full details, we decided to include two terminals focusing on both users priorities.
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Decision:
Using prioritization matrix, we focused on features that not only solve efficiency but also are low effort and high impact.
Using prioritization matrix, we focused on features that not only solve efficiency but also are low effort and high impact.
Information Architecture
Testing + Improvements
Organizer Terminal
Participant Terminal
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Style Guide
Experimented with multiple color themes to ensure aesthetics integrity and accessibility.
The Final Screens
Organizer Terminal
Participant Terminal
Other Features
Lessons Learned + Next Steps
- Team work makes best work. This was my first UX competition and definitely one of the best learning experience I've ever had. My two teammates and I dedicated every second of the weekend researching, designing, testing, going to coffee chats with mentors for feedback, improving, and challenging our old ideas for a best solution. In this process, I realized how important it is to know your strength as a team player. Our team coordinated effectively because we were clear of our tasks and we communicated efficiently whenever need help.
- If we had more time, our next steps for this case study is to conduct more usability testing with different-sized companies and target users to gather insights and improve on the next iteration; Develop mobile app terminals to improve efficiency in trip planning via tracking & receiving notification anytime, anywhere.
